Refund policy

30 day satisfaction return and refund policy

We offer a 30 day satisfaction return and refund policy. You have 30 days after your order is delivered to contact us and request a return or refund.

Opened or used products qualify under this policy. To start a request, email info@klerive.com with your order number and a short explanation of the issue. Please wait for return instructions before mailing the product.

Return shipping

For a standard satisfaction return, the customer is responsible for the cost of return shipping. If an item arrives damaged, is not working, or is not the item ordered, please contact us. When we approve a return for one of these issues, Alva Oro will cover the cost of return shipping.

Return address

Approved returns should be sent to:
11727 Stoney Peak Drive, Apt. 79
San Diego, CA 92128
United States

Items sent back without first contacting us may not be accepted.

Damaged, incorrect, or nonworking items

Please inspect your order after delivery. If the item is damaged, incorrect, or not working, email info@klerive.com so we can review the issue and provide return instructions.

Exchanges

If you would prefer an exchange, contact us at info@klerive.com. We will explain the available options.

Refunds

We will contact you after we receive and inspect the return. If we approve the refund, we will send it to the original payment method within 10 business days. Your bank or credit card company may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, email info@klerive.com.

European Union customers

If an order is shipped into the European Union, the customer may have additional cancellation and return rights under local law. These rights are not limited by this policy.